Frequently asked questions
If your question isn't here, message us on WhatsApp. We reply in Spanish, and you can write in English.
What are the check-in and check-out times?
Check-in is from 3:00 to 6:00 p.m. and check-out from 10:00 a.m. to 12:00 noon. If you need to arrive at a different time, let us know on WhatsApp.
Do you speak English?
We reply in Spanish, but you can write to us in English. We use a translation tool so nothing gets lost.
Can I book only some rooms?
Yes. You can book the whole house for your group or only the rooms you need. There is no minimum number of guests or nights.
How much does it cost?
In low season, from COP 50,000 per person per night. In high season (the Mono Núñez Festival and December), from COP 80,000. Children under 4 stay free, children aged 4 to 8 pay 75% and guests aged 9 and over pay the adult rate.
How do I book?
Message us on WhatsApp with your dates and number of guests. Lorena confirms availability and the price, and a 25% deposit secures your booking.
What is the cancellation policy?
You can cancel free of charge up to 3 days before arrival. If you cancel 2 days or less before arrival, the deposit is not refunded.
How do I pay?
By bank transfer to a Colombian account, Nequi (a Colombian payment app) or cash, all in Colombian pesos. We don't accept card payments at the moment. If you don't have a Colombian bank account, message us before booking.
Are pets allowed?
Yes, pets are welcome. Tell us how many you are bringing when you book.
Is there parking?
Yes, there is covered parking for one vehicle in the front yard.
What is included?
Bed linen, towels, Wi‑Fi and fans. You can use the fully equipped kitchen, dining room, TV room, terrace and laundry area.
Is there air conditioning or a pool?
No. The house has fans. There is no pool and no air conditioning.
Is the house suitable for older guests?
The ground floor has two easy-access bedrooms with no stairs and ground-level beds, each with its own bathroom.
Do you have a baby crib?
We don't have a crib. If you travel with a baby, you are welcome to bring your own.
Can we have a party?
Loud parties are not allowed, because the house is in a residential area with neighbors. Noise levels must comply with Colombia's National Police Code.
Can we have visitors?
Yes, as long as we approve it in advance.
Is smoking allowed?
Only on the terrace.
Is the house officially registered?
Yes. VIVE VALLE is listed in Colombia's National Tourism Registry under number RNT 251576.
House policies
- Bookings are confirmed on WhatsApp and secured with a 25% deposit. The balance is paid on arrival.
- We ask for the name and phone number of the person responsible for the group.
- Maximum capacity: 15 guests.
- Free cancellation up to 3 days before arrival. If you cancel 2 days or less before arrival, the deposit is not refunded.
- We never ask for or store card details.
Privacy policy
The data controller is Lorena Morales, operator of VIVE VALLE Vivienda Turística (RNT 251576), CL 10B #6-69, Ginebra, Valle del Cauca, Colombia. Email: [email protected].
We collect your name, phone number, travel dates, number of guests and anything you share with us on WhatsApp or in the estimate form. On arrival, we ask for ID details for the guest registration required by Colombian law. We use this information only to answer your inquiry, manage your booking and payment, and meet our legal obligations. We do not sell or share it for marketing.
Under Colombian Law 1581 of 2012, you can access, update, correct or delete your data and withdraw your consent by writing to [email protected]. You can also file a complaint with the Superintendence of Industry and Commerce (SIC).
The estimate form does not send or store data on a server. It prepares a message that you choose to send on WhatsApp. The website uses Google Analytics to measure visits in aggregate.
Effective October 30, 2026. The Spanish version is the official one.